Customer Service
How to Shop Online

How can I search for a specific product?
How can I browse for products?
If I can't find an item on your website, does that mean that it's sold out?
How do I know whether a product is in stock, on back-order or just not available?
When I click to add an item to my gym bag I get an error message, hmm?
Am I getting my "2-for" pricing?
What are the benefits of registering during checkout?
Can I use a gift certificate, gift card or T9 Bucks for a web order?
How do I know you received my order?
How can I check on the status of a recent or previous order?

How can I search for a specific product?
You can search for products by entering the item # or product name as you see it in the catalog, or by using general search terms like "skort" or "wicking tops".

If the product is currently available for sale on our website we'll take you directly to it or if we have some products that are related to your search we'll give you a list of your results. If the product is no longer available or we couldn't find what you were looking for, we'll let you know and you can try a different search or browse our site.
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How can I browse for products?
Our product categories appear at the top of every page. Within those categories are more defined products, such as long sleeve or short sleeve shirts. To make it easier for you, each category contains stuff we think is related so sometimes you may find the same pair of fleece pants in both the "pants" and "fleece" categories. We also suggest other products that we think you might be interested based on what you're looking at. Hopefully that makes your browsing easier. You can also try the Shop by Activity option where we've pulled together all the items you might want for running or yoga or the likes.

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If I can't find an item on your website, does that mean that it's sold out?
If you can't find an item by browing for it, and a search for it yields no results, then yes, the item is sold-out.
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How do I know whether a product is in stock, on back-order or just not available?
When you select your color and size for your desired product, we'll immediately present a message that will tell you if the product is on backorder.

If item is labeled as no longer available, then yes, the item is sold-out from our website. We hope you'll call us at 800-609-0092; we have lots of folks here ready to help you find the perfect substitute.
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When I click to add an item to my shopping basket I get an error message?
This could mean a couple of things. Hit the back button on your browser and make sure you have selected both size and color. If both fields are filled in and you're still getting the error message, then chances are that we've got a little glitch in our system. Please send us an email or give us a call at 800-342-4448 and we'll fix it right up.
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Am I getting my "2-for" pricing?
We offer 2-for pricing on many of our products, especially our bras. The discount will be automatically calculated when you add two of the same style to your shopping basket.
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What are the benefits of setting up an account?
Speedy checkout! You don't need to register to complete your order and checkout. But if you are a new customer and plan on coming back, you can set up an accont after you've placed your first order and it will save you a bunch of time on your next order. What we'll do is store your name and billing address information, and the next time you come visit just enter your email address and password and we'll fill in the blanks.
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Can I use a gift certificate, gift card or T9 Bucks for a web order?
You can use multiple Title Nine gift cards per order online. Simply enter the gift card number(s) during checkout and the balance will be applied to your order. If the gift card balance doesn't cover the full amount of your order you can use a credit card for the rest.

We are unable to accept paper gift certificates online. If you would like to redeem a paper gift certficate or exchange it for a gift card, give us a jingle at 800-609-0092.

If you have a T9 Bucks card with a number on the back, go ahead and enter that number in the Gift Card field during checkout. If your T9 Bucks certificate doesn't have a number, please complete your order then email us with your order number. We'll apply the T9 Bucks to your order before your card is charged.

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How do I know you received my order?
After you've placed your order online and clicked the "submit" button you will see a screen with your order number confirming that your order has been submitted. You will also immediately receive an order confirmation and receipt via email. If you have any questions about your order, reference your order number and either shoot us an email or give us a call at 800-342-4448.

Please note that once you have submitted your order to us, you will not be able to access your shopping basket or make changes to your order if you hit the "back"button on your browser.
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How can I check on the status of a recent or previous order?
You can check your order status here. If the information you are looking for is not available online you can send us an email, give us a call at 800-342-4448 or chat with us.
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