Customer Service
Mailing Lists

How do mailing lists work?
It's one of those unavoidable truths in the mail order business. We need to rent or exchange names with other like-minded businesses in order to stay in business and grow. What that means is, chances are, if our catalog just arrived out of nowhere in your mailbox, we probably rented your name from another company. Or we may have exchanged some of our buyers' names for some of another company's buyers' names.

How do I prevent my name from being exchanged with other companies?
If you would prefer for us not to exchange your name with other companies, please let us know. You can email, give us a call at 800-342-4448, send us a fax at 510.655.9191, or write us at:

Mailing List Preferences
Title Nine
6201 Doyle Street
Emeryville, CA 94608.

How do I stop receiving duplicate catalogs?
Please help us eliminate duplicate catalog mailings. If you are receiving more than one Title Nine catalog, please let us know. Just email us and we'll take care of it. Please include the "keycodes" and "customer numbers" listed on the back of the catalogs. Thanks for your help.

How do I get my name removed from your mailing list?
If you'd like your name removed from our mailing list, please let us know. You can change your mailing list preferences here, give us a call at 800-342-4448, send us a fax at 510-655-9191, or write us at:

Mailing List Preferences
Title Nine
6201 Doyle Street
Emeryville, CA 94608

If you would like to be added to the National Do Not Mail List, you can contact the Direct Marketing Association by sending a letter plus a $1 check or money order to:

DMA Mail Preference Service
PO Box 643
Carmel, NY 10512

Phone: 212.768.7277
www.DMAChoice.org

Do you share my email address too?
No. We absolutely don't. We use your email to communicate all kinds of customer service information. We use your email to:

  • Send you immediate confirmation of your order
  • Send you confirmation when your order ships
  • Send you information when your backorder ships
  • Send you confirmation that we received your return
Additionally, we will notify you of new products and upcoming sales and events, such as web-only specials, the Title 9k run, speakers, book signings and events that are of interest to women involved with sports. What we DON'T use it for is anything else. We don't sell or rent your email address to anyone. No partners, no manufacturers, no other lists. No fooling. If you only want to get emails from us about your order and not about sales and special events, unsubscribe from our email updates.

How do I get my email address removed from Title Nine email promotions?
You can remove your name from future Title Nine email promotions here.

Where do I send change of email address information?
To let us know that you've changed your email address, please send us an email to newaddress@titlenine.com.

360 GUARANTEE When you buy from us, we want you to love what you get. So, if for any reason or no reason, you are not happy with your T9 purchase, send it round-trip within a year for an exchange or full refund. No questions. No hassles. No kidding. Email Sign Up Privacy Policy
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