Frequently Asked Questions

Changed your mind? Need another size? Most gear purchased at TitleNine.com or a Title Nine retail store can be returned or exchanged within 60 days.

• Bought it online? You’ve got 60 days from the Ship Date.
• Bought it in a T9 store? You’ve got 60 days from the date of purchase.
• Scored it at the Outlet? Outlet items (prices ending in $.99) can be returned within 30 days of the Ship Date.
• Final Sale means final. Items with prices ending in $.97 can’t be returned or exchanged.
• Gift cards: Keep ’em, spend ’em, gift ’em—but they can’t be returned.

Making a swap? Exchange the same item for a different size or color and exchange shipping is on us.

Want something completely different? Choose store credit instead of a refund and your return ships free. Then use your credit toward whatever adventure comes next.

Sending it back for a refund? If you use our FedEx return label, we’ll deduct the cost of return shipping from your refund:

• 1–2 items: $7.50
• 3+ items: $9.00
• Tax may apply

If you used our prepaid return label to return your purchase to Title Nine, you will receive an email notification with a link to track the progress of your return package back to us.

If you opted to use your own method of return shipping, hold on to the carrier’s tracking number to track the progress of your return package back to us.

It typically takes 1-2 weeks for us to receive your return and process it at our warehouse.  It may take another week for your refund to appear on your credit card.

Yes, you can return an item you purchased on our website at one of our retail store locations. Find your nearest Title Nine store here.

Products with pricing ending in .97 are final sale and not eligible for return.

You betcha! And it’s easy.

Want the same thing, just a little different? Exchange it for another size or color. Once we receive your return, we’ll get the new one headed your way. Exchange shipping is on us.

Want something completely different? Choose store credit instead of a refund and use it toward anything on TitleNine.com. We’ll cover your return shipping here, too.

Just want a refund? No problem. If you use our return shipping label, we’ll deduct the cost of shipping from your refund:

• 1–2 items: $7.50
• 3+ items: $9.00
• Taxes may apply

Most of ’em. You’ve got 30 days from the Ship Date to send Outlet items back. Outlet prices end in $.99.

The exception? Items with prices ending in $.97 are final sale and can’t be returned or exchanged.

Have the order number and the giver's email address?
You can start your return online to get a return label. 

Don't have the order number? Reach out to our Customer Service team, and we'll help you find it! Once we process your return, your refund will be issued as store credit linked directly to your email address.

Prefer to mail it back yourself?
Include the order number, your name, your email address, and your contact information inside the package. Using your own postage, mail it to:
​
Title Nine Returns
3465 Collins Ave
Richmond, CA
94806
​
Once we receive your return, we will refund you in the form of an e-gift card.

Bought it in a T9 store? Bring it on back. Stop by any Title Nine store and our crew will help you with your return or exchange.

Can't make it to a store? No problem. If you have your order # and email address from your store receipt, start your return online  and use a Title Nine return label to send it back our way. Or, you can send it back to us yourself at: 

Title Nine Returns
3465 Collins Avenue 
Richmond, CA 94806. 

Please include your name and contact information inside the package.

When you buy directly from us, you’ve got 60 days to put your new gear to the test. If you aren’t 100% happy with your purchase send it back for a refund. No questions asked. However, this guarantee does not apply to purchases made through other retailers. We recommend you contact the retailer directly for return instructions.

Good stuff incoming. Here’s how to track it. As soon as your order ships, we’ll send you a Shipping Confirmation email with your tracking number and a link to follow it all the way to your door.

You’ve got a few ways to keep tabs on it:

• Check your email: Find your Shipping Confirmation and select View your order or the carrier tracking link.
• Check your account: Log in and head to Orders for the latest on your order.
• Use the Shop App: Track your Title Nine order—and the rest of your online haul—all in one place.

No luck? We’ve got you. Chat or email our Customer Service crew and have your Order Number handy. We’ll help track it down.

We know you’ve got places to go. So we hustle to get your gear out the door within 1 business day of receiving your order.

Weekend order? Friday Standard orders typically head out Monday. Saturday and Sunday Standard orders may take until Tuesday to hit the road.

You’ll see an estimated arrival date at checkout, and we’ll send tracking info the minute your order is on its way.

We do not offer Overnight shipping or Saturday delivery.

For additional deets, please see our Shipping Table.

Currently, orders can only be shipped to U.S. addresses (including P.O. Boxes, APO's, DPO's, and FPO's) and to Canada. Shipping to APO's, DPO's, FPO's, or Canada are only available with ground shipping (no Lickety Split or Express shipping).

Please note, Title Nine is not responsible for customs fees that may apply to Canada shipments. We are not able to ship to U.S. Territories at this time.

Title Nine does not ship to freight forwarders under any circumstances.

You’ve got a few ways to keep tabs on it:

• Check your email: Find your Shipping Confirmation and select View your order or the carrier tracking link.
• Check your account: Log in and head to Order History for the latest on your order.
• Use the Shop App: Track your Title Nine order—and the rest of your online haul—all in one place.

No luck? We’ve got you. Chat or email our Customer Service crew and have your Order Number handy. We’ll help track it down.

No, we cannot cancel or modify orders after they have been submitted -- We begin processing your order immediately so we can get it shipped asap!

What payment methods do you accept?

Plenty of ways to pay. We accept:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Apple Pay
• Google Pay
• PayPal
• Shop Pay
• Title Nine gift cards

Debit cards with a Visa or Mastercard logo work, too.

On the product page, after selecting your color and size options, the inventory status is displayed above the "Add to Bag" button.

Our inventory is always updating. If you are not able to find or select your color and size in a specific item, then yes, that item is sold-out. Reach out to Customer Service for other product suggestions.

Once you hit “Pay now,” you’ll see a confirmation screen letting you know your order went through. We’ll also send an order confirmation and receipt to your email right away.

One little Shopify quirk: the confirmation number shown on screen is different from your order number. Your official order number will be in your confirmation email.

Once your order is placed, you won’t be able to go back to your cart to make changes.

Ordering by phone? Whether you give us your payment information over the phone or choose to receive an invoice and enter it yourself, we’ll email you an order confirmation once your order is complete.

Yes! Please note that our system processes that form of payment as a debit card. We advise you to register and hang on to that card until you are fully satisfied with your purchase. If you return anything that same card will be refunded.

Yup! We offer both Gift Cards and E-Gift Cards. Pick from a range of amounts and let them take it from there.

Gift cards can be used to shop online, in our retail stores, or over the phone.

Balance checker? On the way. Until then, here’s how to check your balance:

• At checkout: Enter your gift card and we’ll show you how much is available. If your cart total is more than your gift card balance, you’ll see exactly what’s left to pay.
• From your gift card email: Use the link in the original email to view your balance.
• In Apple Wallet: Add your gift card to your Apple Wallet and your balance will be displayed there.
• Ask us: Chat or email our Customer Service crew and we’ll help you out.

You betcha. Gift cards are meant to be spent. At checkout, enter your Title Nine gift card number in the “Discount code or gift card” box and select Apply.

If your gift card doesn’t cover the whole shebang, you can pay the rest with another payment method.

One more thing: hang onto that gift card. If you return something you bought with it, your refund will go right back onto the same card.

Sure do. For $3.00 per item, we’ll tissue it, box it, and tuck in your personal message. Just select display gift wrap options, and then add gift wrap at checkout and leave the rest to us.

You pick the good stuff. We’ll pretty it up.

Depends on the gift. E-gift cards? Absolutely. You can send multiple e-gift cards to different people and email addresses in the same order.

Physical gift cards? If they’re headed to different people or addresses, you’ll need to place a separate order for each.

One order, one ship-to address. If you’re sending items to different addresses, you’ll need to place a separate order for each destination.

You do not need to create a Title Nine account to checkout, but there are benefits to having an account. To securely save credit cards, billing addresses, and to be able to see your order history, sign up for a Title Nine account, here.

Yes, if you'd like to delete your account please contact Customer Service here. Once your account is deleted, you will no longer have access to your order history through our website. If you need information on past orders once your account is deleted you can reach out to our Customer Service team for assistance.

You will still be able to check current order information by visiting the View your order page linked from your order confirmation email. This option will remain available to you even without an account.

We get it... catalogs aren't for everyone. If you'd like to be removed from our mailing list, please submit the mailing address printed on the catalog you would like removed on the form below.

Catalog Removal Request Form

Yes! Please fill out this form and we will put in a request for the next available catalog to be mailed to you.

You can sign up to receive emails about new product launches, exclusive deals, events, and more here!