returns & exchanges
- What is Title Nine’s 360 Guarantee?
- How do I return an item?
- How can I check on the status of my return?
- How long does it take for my return to be processed?
- Can I return a Title Nine item that I received as a gift?
- How do I exchange an item for a different size, color or style?
- Can I return a Title Nine item that I bought from a store or website other than Title Nine?
What's Title Nine's 360 Guarantee?
When you buy from us, we want you to love what you get. So, if for any reason or no reason, you are not happy with your T9 purchase, send it round-trip within a year for an exchange or full refund. No questions. No hassles. No kidding.
(Note: Final Sale items with pricing ending in $.97 are ineligible for returns or exchanges.)
How do I return an item?
If you live in the United States (including Alaska, Hawaii or the District of Columbia), to initiate a return, just click here and follow instructions to create a USPS returns SmartLabel and packing invoice. The return postage amount will be deducted from your refund ($7.50 for return of 1 - 2 items; $9.00 for return of 3 or more items)
If you live outside the United States, or are using your own method of return shipping, please mail your returns to:
Title Nine Returns
1414 Harbour Way South
Suite 1300
Richmond, CA 94804
If using your own method of return shipping, we recommend insuring and tracking your package with your shipment service.
How can I check on the status of my return?
If you used our USPS SmartLabel to return your purchase to Title Nine, you will receive an email notification with a link to track the progress of your return package back to us.
How long does it take for my return to be processed?
Once we receive and process your return, we’ll send you an email notification that your refund is underway. You’ll then see your refund on your credit card account within 1-2 weeks from the time your return has been processed.
Can I return a Title Nine item that I received as a gift?
Yes! If you received a gift and need to return or exchange it, please contact our Customer Service gals! We’ll help you find the right fit, color and item.
How do I exchange an item for a different size, color or style?
If you need to make an exchange, please contact our Customer Service gals! We’ll help you find the right fit, color and item.
Can I return a Title Nine item that I bought from a store or website other than Title Nine?
When you buy directly from us, your order is backed by our 360 Guarantee. However, this guarantee does not apply to purchases made through other retailers, such as Zulily. We recommend you contact the retailer directly for return instructions.