When you buy from us, we want you to love what you get. So, if for any reason or no reason, you are not happy with your T9 purchase, send it round-trip within a year for an exchange or full refund. No questions. No hassles. No kidding.
(Note: Final Sale items with pricing ending in $.97 are ineligible for returns or exchanges.)
If you live in the United States (including Alaska, Hawaii or the District of Columbia), to initiate a return, just click here and follow instructions to create a USPS returns SmartLabel and packing invoice. The return postage amount will be deducted from your refund ($7.50 for return of 1 - 2 items; $9.00 for return of 3 or more items)
If you live outside the United States, or are using your own method of return shipping, please mail your returns to:
Title Nine Returns
1414 Harbour Way South
Richmond, CA 94804
If using your own method of return shipping, we recommend insuring and tracking your package with your shipment service.
If you used our USPS SmartLabel to return your purchase to Title Nine, you will receive an email notification with a link to track the progress of your return package back to us.
Once we receive and process your return, we’ll send you an email notification that your refund is underway. You’ll then see your refund on your credit card account within 1-2 weeks from the time your return has been processed.
Yes! If you received a gift and need to return or exchange it, please contact our Customer Service gals! We’ll help you find the right fit, color and item.
If you need to make an exchange, please contact our Customer Service gals! We’ll help you find the right fit, color and item.
When you buy directly from us, your order is backed by our 360 Guarantee. However, this guarantee does not apply to purchases made through other retailers, such as Zulily. We recommend you contact the retailer directly for return instructions.