returns & exchanges

MAKE A RETURN

Get Started

MAKE A RETURN

Get Started


What's Title Nine's 360 Guarantee?

When you buy from us, we want you to love what you get – so if for any reason or no reason you are not happy with your T9 purchase, send it back for an exchange or refund. No questions. No hassles. No kidding.

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What is Title Nine’s Return Policy?

  • Items purchased at titlenine.com can be returned within 1 year from the Ship Date.

  • Items purchased at the Title Nine Outlet (titlenine.com/outlet) must be returned within 30 days from the Ship Date to qualify for a refund. Outlet items have prices ending in $.99.

  • Masks are non-returnable.

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Can I return a Title Nine Outlet item?

Yes. Items purchased at the Title Nine Outlet (titlenine.com/outlet) are returnable, but must be returned within 30 days from the Ship Date to qualify for a refund. Outlet items have prices ending in $.99.

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How do I return an item?

Just click below and follow instructions to create a return label and packing invoice.

When using a Title Nine return label, the following amount will be deducted from your refund:

  • $7.50 for return of 1 - 2 items

  • $9.00 for return of 3 or more items

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How can I check on the status of my return?

If you used our pre-printed return label to return your purchase to Title Nine, you will receive an email notification with a link to track the progress of your return package back to us.

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How long does it take for my return to be processed?

Once we receive and process your return, we’ll send you an email notification that your refund is underway. You’ll then see your refund on your credit card account within 1-2 weeks from the time your return has been processed.

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Can I return a Title Nine item that I received as a gift?

Yes! To return your gift, please take your package to your local post office and mail it back to:

Title Nine Returns
1414 Harbour Way S
#1300
Richmond, CA
94804

Please include your name, contact information, and mailing address inside the package. Once we receive your return, we will refund you in the form of a gift card.

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How do I exchange an item for a different size, color or style?

If you need to make an exchange, please contact our Customer Service team. We’ll help you find the right fit, color and item.

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How do I return an item that I purchased at a Title Nine store location?

For items purchased at any Title Nine store location, we ask that you also return those items at a Title Nine store. If you are unable to go to a store, please take your package to your local post office and mail it back to:

Title Nine Returns
1414 Harbour Way S
#1300
Richmond, CA
94804

Please include your name, contact information, and mailing address inside the package.

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Can I return a Title Nine item that I bought from a store or website other than Title Nine?

When you buy directly from us, your order is backed by our 360 Guarantee. However, this guarantee does not apply to purchases made through other retailers. We recommend you contact the retailer directly for return instructions.

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