Customer Service
Shipping and Delivery

If you are placing your order over the weekend, we'll process your order on the next business day.
Sorry, we do not offer Saturday delivery for our Express or Zap services.

After I've placed my order, how long will it take to ship?
We try to ship everything within 24 hours of receiving your order. Orders placed over the weekend will ship the next business day. So, for example: if you're placing a 2-day Express order on Friday, it will ship on Monday and arrive on Wednesday. We do not offer Saturday delivery for our Express or Zap services.

How will my backorder items ship?
All backordered items will ship Standard Delivery. However, if your entire order is on backorder and you chose an expedited service, the first item will be expedited and the rest will go out Standard Delivery.

How can I check on the status of my order, or return?
You can check your order status here. If the information you are looking for is not available online send us an email, give us a call at 800-342-4448 or chat with us.

Ship Method Cost
Standard Delivery - orders up to $49
7-10 business days
$6.00
Standard Delivery - orders $50 to $174.99
7-10 business days
$9.00
Standard Delivery - orders $175+
7-10 business days
$12.00
Express:
2 Business Day Service
Standard rate plus $15
AK & HI, standard rate plus $18
Order must be placed by 2pm, Pacific Time
Not available to P.O. Boxes, Canada or APO/FPO
Sorry, no weekend delivery
Zap:
Next Business Day Service
Standard rate plus $25
Order must be placed by 2pm, Pacific Time
Not available to AK & HI, P.O. Boxes, Canada or APO/FPO
Sorry, no weekend delivery
Standard Ground Canadian Delivery
7-14 Business Days
Standard rate plus $28

* total price of items shipped to each address