ordering

Shopping Online

Payment Options


Shopping Online

If I can't find an item on your website, does that mean that it's sold out?

If you can't find an item by browsing for it, and a search for it yields no results, then yes, the item is sold-out.

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How do I know whether a product is in stock, on back-order or just not available?

When you select your color and size for your desired product, we'll immediately present a message that will tell you if the product is on backorder.

If item is labeled as no longer available, then yes, the item is sold-out from our website. We hope you'll contact us; we have lots of folks here ready to help you find the perfect substitute.

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When I click to add an item to my shopping basket I get an error message.

This could mean a couple of things. Hit the back button on your browser and make sure you have selected both size and color. If both fields are filled in and you're still getting the error message, then chances are that we've got a little glitch in our system. Please contact us and we'll fix it right up.

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What are the benefits of setting up an account?

Speedy checkout! You don't need to register to complete your order and checkout. But if you are a new customer and plan on coming back, you can set up an account after you've placed your first order and it will save you a bunch of time on your next order. What we'll do is store your name and billing address information, and the next time you come visit just enter your email address and password and we'll fill in the blanks.

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How do I know you received my order?

After you've placed your order online and clicked the "submit" button you will see a screen with your order number confirming that your order has been submitted. You will also immediately receive an order confirmation and receipt via email. If you have any questions about your order, reference your order number and contact us.

Please note that once you have submitted your order to us, you will not be able to access your shopping basket or make changes to your order if you hit the "back" button on your browser.

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How can I check on the status of a recent or previous order?

You can check your order status here. If the information you are looking for is not available online please contact us.

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Can I place an international order online?

At this time, we only accept orders for customers who have billing addresses and are shipping to destinations within the United States, Canada or valid APO/FPO zip codes via this website.

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Payment Options

What forms of payment does Title Nine accept?

You can pay for your online order using American Express, VISA, MasterCard, a debit card with a VISA or MasterCard logo, or a Title Nine gift card. Sorry, we do not accept Discover.

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Can I use a gift certificate, gift card or T9 Bucks for a web order?

If you have a T9 Bucks card with a number on the back, go ahead and enter that number in the Gift Card field during checkout. If your T9 Bucks certificate doesn't have a number, please complete your order then contact us with your order number. We'll apply the T9 Bucks to your order before your card is charged.

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Tax


Alabama: Seller (Title Nine) has collected the simplified use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010560046