Customer Service

Got questions or looking for more information? No problem, we're happy to help! We have lots of helpful information in our Customer Service section—just look on the left side of this page and click on the topic that best matches your inquiry.

If, after surfing our site, you still have questions, comments or just want to contact us, please feel free to contact us via live chat, email us, or give us a call.

Live Chat
Live chat hours are Monday-Friday 7am-6pm PT and Saturday-Sunday 7am-3pm PT.

Click here to contact us via email.

For help with previous orders and complex product questions, call 800-342-4448 to speak with one of our customer service folks. You can reach us Monday-Friday 5am-7pm PT and Saturday-Sunday 7am-3pm PT. If you would like to place an order by phone please call us at 800-609-0092.

360 GUARANTEE When you buy from us, we want you to love what you get. So, if for any reason or no reason, you are not happy with your T9 purchase, send it round-trip within a year for an exchange or full refund. No questions. No hassles. No kidding. Email Sign Up Privacy Policy
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