ordering

Shopping Online

Phone & Mail Orders

Payment Options


Shopping Online

If I can't find an item on your website, does that mean that it's sold out?

If you can't find an item by browsing for it, and a search for it yields no results, then yes, the item is sold-out.

BACK TO TOP


How do I know whether a product is in stock, on back-order or just not available?

When you select your color and size for your desired product, we'll immediately present a message that will tell you if the product is on backorder.

If item is labeled as no longer available, then yes, the item is sold-out from our website. We hope you'll contact us; we have lots of folks here ready to help you find the perfect substitute.

BACK TO TOP


When I click to add an item to my shopping basket I get an error message.

This could mean a couple of things. Hit the back button on your browser and make sure you have selected both size and color. If both fields are filled in and you're still getting the error message, then chances are that we've got a little glitch in our system. Please contact us and we'll fix it right up.

BACK TO TOP


What are the benefits of setting up an account?

Speedy checkout! You don't need to register to complete your order and checkout. But if you are a new customer and plan on coming back, you can set up an account after you've placed your first order and it will save you a bunch of time on your next order. What we'll do is store your name and billing address information, and the next time you come visit just enter your email address and password and we'll fill in the blanks.

BACK TO TOP


How do I know you received my order?

After you've placed your order online and clicked the "submit" button you will see a screen with your order number confirming that your order has been submitted. You will also immediately receive an order confirmation and receipt via email. If you have any questions about your order, reference your order number and contact us.

Please note that once you have submitted your order to us, you will not be able to access your shopping basket or make changes to your order if you hit the "back" button on your browser.

BACK TO TOP


How can I check on the status of a recent or previous order?

You can check your order status here. If the information you are looking for is not available online please contact us.

BACK TO TOP


Can I place an international order online?

At this time, we only accept orders for customers who have billing addresses and are shipping to destinations within the United States, Canada or valid APO/FPO zip codes via this website.

Please contact customer support to place an international order via phone and for international shipping rates.

BACK TO TOP


Phone & Mail Orders

How do I place an order by phone?

We're ready to take your order 24 hours a day, 7 days a week. Just contact us.

When we're not here, we've arranged for some nice folks in Oregon to take our calls. They've got all of our latest inventory information, so you'll be able to place an order whenever you find the time in your busy schedule.

BACK TO TOP


How do I fax or mail my order?

Just download an order form here and fax it to us at 510-655-9191 or mail it to us at:

Title Nine
6201 Doyle Street
Emeryville, CA 94608

Please include your Visa or MasterCard number with expiration date or mail a check with your form.

No order form and no printer...no problem. Just contact us and we'll send a form right out to you.

BACK TO TOP


Payment Options

What forms of payment does Title Nine accept?

You can pay for your online order using VISA, MasterCard, a debit card with a VISA or MasterCard logo, or a Title Nine gift card. Sorry, we do not accept Discover or American Express.

If you would like to pay by personal check no problem, just click here and follow the mail order instructions.

BACK TO TOP


Can I use a gift certificate, gift card or T9 Bucks for a web order?

If you would like to pay by personal check no problem, just click here and follow the mail order instructions.

We are unable to accept paper gift certificates online. If you would like to redeem a paper gift certificate or exchange it for a gift card, contact us.

If you have a T9 Bucks card with a number on the back, go ahead and enter that number in the Gift Card field during checkout. If your T9 Bucks certificate doesn't have a number, please complete your order then contact us with your order number. We'll apply the T9 Bucks to your order before your card is charged.

BACK TO TOP


 :