Phone & Mail Orders
If you can't find an item by browsing for it, and a search for it yields no results, then yes, the item is sold-out.
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When you select your color and size for your desired product, we'll immediately present a message that will tell you if the product is on backorder.
If item is labeled as no longer available, then yes, the item is sold-out from our website. We hope you'll contact us; we have lots of folks here ready to help you find the perfect substitute.
This could mean a couple of things. Hit the back button on your browser and make sure you have selected both size and color. If both fields are filled in and you're still getting the error message, then chances are that we've got a little glitch in our system. Please contact us and we'll fix it right up.
Speedy checkout! You don't need to register to complete your order and checkout. But if you are a new customer and plan on coming back, you can set up an account after you've placed your first order and it will save you a bunch of time on your next order. What we'll do is store your name and billing address information, and the next time you come visit just enter your email address and password and we'll fill in the blanks.
After you've placed your order online and clicked the "submit" button you will see a screen with your order number confirming that your order has been submitted. You will also immediately receive an order confirmation and receipt via email. If you have any questions about your order, reference your order number and contact us.
Please note that once you have submitted your order to us, you will not be able to access your shopping basket or make changes to your order if you hit the "back" button on your browser.
You can check your order status here. If the information you are looking for is not available online please contact us.
At this time, we only accept orders for customers who have billing addresses and are shipping to destinations within the United States, Canada or valid APO/FPO zip codes via this website.
Please contact customer support to place an international order via phone and for international shipping rates.
We're ready to take your order 24 hours a day, 7 days a week. Just contact us.
When we're not here, we've arranged for some nice folks in Oregon to take our calls. They've got all of our latest inventory information, so you'll be able to place an order whenever you find the time in your busy schedule.
Just download an order form here and mail it to us at:
6201 Doyle Street
Emeryville, CA 94608
Please include your American Express, Visa or MasterCard number with expiration date or mail a check with your form.
No order form and no printer...no problem. Just contact us and we'll send a form right out to you.
You can pay for your online order using American Express, VISA, MasterCard, a debit card with a VISA or MasterCard logo, or a Title Nine gift card. Sorry, we do not accept Discover.
If you would like to pay by money order no problem, just click here and follow the mail order instructions.
If you would like to pay by personal check no problem, just click here and follow the mail order instructions.
We are unable to accept paper gift certificates online. If you would like to redeem a paper gift certificate or exchange it for a gift card, contact us.
If you have a T9 Bucks card with a number on the back, go ahead and enter that number in the Gift Card field during checkout. If your T9 Bucks certificate doesn't have a number, please complete your order then contact us with your order number. We'll apply the T9 Bucks to your order before your card is charged.