Due to COVID-19, as well as higher than normal shipping volumes at the US Postal Service,
orders and returns with Standard Shipping may be delayed up to two weeks in some areas.
If your order is time sensitive, we recommend choosing an expedited shipping option to
ensure timely delivery.
Because the health of our Customer Service team is super important to us, we have
temporarily shut down our phone support to keep them working safely from home. You can
still chat and email us, but please note that we are receiving a higher volume which is
contributing to longer than usual wait times. Our team is working hard to answer all
customer inquiries as quickly as possible.
We can’t help but be excited to see you, so we’re doing
everything we can to make our stores safe and happy spaces
during this time. That means that while we're opening for limited hours and at
a limited capacity, we'll still be offering other options.
Call your local store to:
What to expect when in our store:
If you can't find an item by browsing for it, and a search for it yields no results, then yes, the item
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When you select your color and size for your desired product, we'll immediately present a message that
will tell you if the product is on backorder.
If item is labeled as no longer available, then yes, the item is sold-out from our website. We hope
you'll contact us; we have lots of folks here
ready to help you find the perfect substitute.
This could mean a couple of things. Hit the back button on your browser and make sure you have selected
both size and color. If both fields are filled in and you're still getting the error message, then
chances are that we've got a little glitch in our system. Please contact us and we'll fix it right up.
Speedy checkout! You don't need to register to complete your order and checkout. But if you are a new
customer and plan on coming back, you can set up an account after you've placed your first order and it
will save you a bunch of time on your next order. What we'll do is store your name and billing address
information, and the next time you come visit just enter your email address and password and we'll fill
in the blanks.
After you've placed your order online and clicked the "submit" button you will see a screen with your
order number confirming that your order has been submitted. You will also immediately receive an order
confirmation and receipt via email. If you have any questions about your order, reference your order
number and contact us.
Please note that once you have submitted your order to us, you will not be able to access your shopping
basket or make changes to your order if you hit the "back" button on your browser.
You can check your order status here. If the information you are looking
for is not available online please contact us.
At this time, we only accept orders for customers who have billing addresses and are shipping to
destinations within the United States, Canada or valid APO/FPO zip codes via this website.
Please contact customer support to place an
international order via phone and for international shipping rates.
We're ready to take your order Monday - Friday: 7am - 4pm PT. Just contact us.
You can pay for your online order using American Express, VISA, MasterCard, a debit card with a VISA or
MasterCard logo, or a Title Nine gift card. Sorry, we do not accept Discover.
If you would like to pay by money order no problem, just click here and follow the mail order
If you would like to pay by personal check no problem, just click here and follow the mail order
We are unable to accept paper gift certificates online. If you would like to redeem a paper gift
certificate or exchange it for a gift card, contact
If you have a T9 Bucks card with a number on the back, go ahead and enter that number in the Gift Card
field during checkout. If your T9 Bucks certificate doesn't have a number, please complete your order
then contact us with your order number. We'll
apply the T9 Bucks to your order before your card is charged.
Alabama: Seller (Title Nine) has collected the simplified use tax on taxable transactions delivered
into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.
Seller's program account number is SSU-R010560046