Due to COVID-19, as well as higher than normal shipping volumes at the US Postal Service,
orders and returns with Standard Shipping may be delayed up to two weeks in some areas.
If your order is time sensitive, we recommend choosing an expedited shipping option to
ensure timely delivery.
Because the health of our Customer Service team is super important to us, we have
temporarily shut down our phone support to keep them working safely from home. You can
still chat and email us, but please note that we are receiving a higher volume which is
contributing to longer than usual wait times. Our team is working hard to answer all
customer inquiries as quickly as possible.
We can’t help but be excited to see you, so we’re doing
everything we can to make our stores safe and happy spaces
during this time. That means that while we're opening for limited hours and at
a limited capacity, we'll still be offering other options.
Call your local store to:
What to expect when in our store:
Due to COVID-19, as well as higher than normal shipping volumes at the US Postal Service, orders and returns
with standard shipping may be delayed in some areas. Tracking information may not be updated by all carriers
at this time. If you have not received your refund within 30 days from when you dropped your return in the
mail, please contact Customer Service for assistance.
When you buy from us, we want you to love what you get. So, if for any reason or no reason, you are not
happy with your T9 purchase, send it round-trip within a year for an exchange or full refund. No
questions. No hassles. No kidding.
(Note: Final Sale items with pricing ending in $.97 are ineligible for returns or exchanges.)
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If you live in the United States (including Alaska, Hawaii or the District of Columbia), to initiate a
return, just click here and
instructions to create a USPS returns SmartLabel and packing invoice.
The return postage amount will be deducted from your refund ($7.50 for return of 1 - 2 items; $9.00 for
return of 3 or more items)
If you live outside the United States, or are using your own method of return shipping, please mail your
Title Nine Returns1414 Harbour Way South Suite 1300Richmond, CA 94804
If using your own method of return shipping, we recommend insuring and tracking your package with your
If you used our USPS SmartLabel to return your purchase to Title Nine, you will receive an email
notification with a link to track the progress of your return package back to us.
Once we receive and process your return, we’ll send you an email notification that your refund is
underway. You’ll then see your refund on your credit card account within 1-2 weeks from the time your
return has been processed.
Yes! If you received a gift and need to return or exchange it, please contact our Customer Service gals!
We’ll help you find the right fit, color and item.
If you need to make an exchange, please contact
our Customer Service gals! We’ll help you find the right
fit, color and item.
When you buy directly from us, your order is backed by our 360 Guarantee. However, this guarantee does
not apply to purchases made through other retailers, such as Zulily. We recommend you contact the
retailer directly for return instructions.