We hope you'll love your new gear! But, if you do need to make a return please note that as a result of
implementing safe social distancing to keep our returns team healthy, the return and exchange process may be
delayed. Hang in there: we'll send an email confirmation to update you once your request has been processed.
We appreciate your understanding, and hope you're staying safe out there. Take care!
When you buy from us, we want you to love what you get. So, if for any reason or no reason, you are not
happy with your T9 purchase, send it round-trip within a year for an exchange or full refund. No
questions. No hassles. No kidding.
(Note: Final Sale items with pricing ending in $.97 are ineligible for returns or exchanges.)
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If you live in the United States (including Alaska, Hawaii or the District of Columbia), to initiate a
return, just click here and follow
instructions to create a USPS returns SmartLabel and packing invoice.
The return postage amount will be deducted from your refund ($7.50 for return of 1 - 2 items; $9.00 for
return of 3 or more items)
If you live outside the United States, or are using your own method of return shipping, please mail your
Title Nine Returns1414 Harbour Way South Suite 1300Richmond, CA 94804
If using your own method of return shipping, we recommend insuring and tracking your package with your
If you used our USPS SmartLabel to return your purchase to Title Nine, you will receive an email
notification with a link to track the progress of your return package back to us.
Once we receive and process your return, we’ll send you an email notification that your refund is
underway. You’ll then see your refund on your credit card account within 1-2 weeks from the time your
return has been processed.
Yes! If you received a gift and need to return or exchange it, please contact our Customer Service gals!
We’ll help you find the right fit, color and item.
Call us: 800-342-4448 Monday-Friday: 7 am- 4 pm PST Chat with us: Monday-Friday: 6 am- 5 pm PST
Email us anytime! We will respond back within 24 hours or the next business day.
If you need to make an exchange, please contact
our Customer Service gals! We’ll help you find the right
fit, color and item.
When you buy directly from us, your order is backed by our 360 Guarantee. However, this guarantee does
not apply to purchases made through other retailers, such as Zulily. We recommend you contact the
retailer directly for return instructions.